Customer Service Goals: 6 Ways To Get Repeat Business

customer service goals

Your customer service goals should always include gaiing repeat business. After al, it’s said that it takes SEVEN times the effort to get a new customer han to keep an existing one. Are you having issues keeping customers? One of the pitfalls of being an online store is the lack of face to face interaction … Continue reading

7 Common Reasons For Office Downtime That Could Be Avoided

office downtime

Is there anything worse than when a critical application goes down? A lot of time is wasted getting to the bottom of the problem and rectifying it. Office downtime can lead to bad user experience, which can even result in customers lost. Ultimately, it costs your business money! To prevent office downtime from happening, you … Continue reading

Keep Existing Customers by Enhancing Their Experience

existing customers

Existing customers should NOT be taken for granted. In fact, you should be actively finding ways to enhance the customer experience of those who already buy from you. A business needs customers to be successful, right? It’s quite an obvious fact, I know. However, many business owners take existing customers for granted and assume they … Continue reading

Do Your Employees Need To Show Better Customer Service? Here’s How They Can

visual marketing hacks

In competitive times, better customer service will always keep you ahead of your competitors. If you want your employees to do more and achieve more, you should focus on how they deal with customers. After all, your customers are the ones that matter more than anyone else. If you can’t keep them happy, your business … Continue reading

Web Apps As A Marketing Strategy: Getting The Most Out Of Them

web apps

There are all sorts of reasons that you might want to use web apps in your business.   More often than not, these are programs which are developed in order to provide some kind of service to the customer. As such, as with any service for the customer, it is a good idea to make … Continue reading

Touching Customers With Opt-in Options

customers

Sometimes, doing business requires being direct. Getting customers to notice and shop with you is a hard challenge that a lot of companies struggle with. In most cases, this is because they’re not doing everything that they can to ensure that they are reaching out to customers.   It’s not considered rude to contact customers, … Continue reading

Build Better Supplier Relationships With Simple Tips

Build Better Supplier Relationships

Build better supplier relationships with some simple tips that will elevate your business above the competition. It doesn’t really matter what business or sector you are operation in – whether service or product – you are almost completely reliant on your suppliers. Therefore, an approach to build better supplier relationships must be addressed in your … Continue reading

What Is CRM and Why Is It Important For Your Business?

What is CRM?

If you’re not so clued-up about what is CRM, you might be wondering what on earth everyone’s going on about. Now is a great time to understand what CRM actually is. If you want to maintain a good relationship with your customers and improve profits, it’s an important consideration. To help you, there are three … Continue reading

Ideas for Adding Value Not Giving Discounts

insanelyclevermarketing.com

It’s a strange phenomena that people seem to value a small gift over a discount. It’s true. If you offer customers a 10% discount they will, of course, take it. But they don’t really value it. And that 10% discount hits YOUR pocket and profitability considerably harder than theirs. So you might need some ideas … Continue reading